AVI Health and Community Services delivers harm reduction, HIV and hepatitis C support, testing and outreach across Vancouver Island. Its website has an unusual burden for a nonprofit: the people it most needs to reach are often the least able to navigate a complicated site, sometimes on a borrowed phone, often urgently, and frequently while deciding whether an organization can be trusted with something they have told nobody.
So the structure puts finding help ahead of explaining the organization. Support is its own content type rather than a page — each kind of help stands alone and is reachable directly. Services sit alongside; locations are proper records instead of addresses in a paragraph, and the About material is broken into separate pieces so a funder reading about governance and a person looking for a testing site are never in each other’s way.

